1
Pin it
A resident (or staff member) drops a pin, adds a photo and a short description, and picks a severity: Low, Medium, or Dangerous.
For UK housing estates
A simple front end for running your estates.
Residents pin problems on a map. Staff see them, update status, log the work, and close them out. The system keeps the records — no AI guesswork, no chasing WhatsApp threads.
The loop
Report, triage, close — one trail.
Built so anyone on the team can use it, not just the tech-comfortable people. Big buttons, plain language, map-first.
2
Work it
Staff move status along a fixed path: Reported → Seen → In Progress → Resolved. Nearby open reports are flagged so the same hole is not logged five times.
3
Keep it
Work logs and inspections stay on the record. Export a CSV when you need a board pack or an audit. History does not get deleted.
Management companies
One account across every estate you manage.
Free for the management company. You get the operational side; residents fund a light tool that makes the estate easier for everyone.
- Triage by severity; advance status with a full audit trail
- Draw coverage areas and place assets — lamp posts, bins, gates, play kit
- Set routine maintenance and log work with photos
- Run site inspections with multiple findings
- Formal complaints ladder that can match your published procedure
- Same staff permissions across your fleet of sites
Residents
Join the estate. Report. See progress.
Join with a shared link after email and phone checks. Your real name is only visible to the estate’s management team; other residents see a username.
- Pin a problem, add a photo, choose severity
- Track Reported → Seen → In Progress → Resolved
- See maintenance and site inspections for your estate
- Cuts the “nobody listens” loop and the repeat phone calls
On the map
What you get, in plain terms.
Map-first
UK postcode search, live GPS, areas and point assets. Open a pin in Google Maps when you need to go there.
Audit, not chat
Time-stamped status. Work logs and inspections cannot be deleted. Useful when someone asks what happened six months ago.
CSV when you need it
Export issues for a board pack: location, type, severity, status, zone, GPS.
Cost
The management company pays nothing.
Management company
Free
Create the company, add estates, run the work. You get the operational side.
Residents
Small fee
Per household. They fund a light tool that makes reporting and follow-up straightforward.
Via estate charges
Discount
Add it to service charges at a large discount per house — easier for them, predictable for you.
Open Estate Reporter
Sign in on the web app. Staff and residents use the same place, with different jobs.
Walk through it on one of your sites
The web app is being connected to this site. Ask for a walkthrough and we will take you through a real estate map.